NHTSA Complaint #11051427 — 2007 LEXUS ES350

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11051427
Vehicle	2007 LEXUS ES350
Component	AIR BAGS
Date of Incident	October 9, 2017
Date Filed	November 30, 2017
Mileage	41,379 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HENDRICK TOYOTA NORTH CHARLESTON, 7151 RIVERS AVENUE, NORTH CHARLESTON, SC 29406) WHERE IT WAS DIAGNOSED THAT THE ECU FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE PART DID NOT CALIBRATE WITH THE COMPUTER SOFTWARE. THE LOCAL DEALER INFORMED THE CONTACT THAT THE PARTS WERE NO LONGER AVAILABLE DUE TO THE AGE OF THE VEHICLE. THE CONTACT WAS INSTRUCTED NOT TO DRIVE THE VEHICLE DUE TO THE AIR BAGS NOT DEPLOYING IN THE EVENT OF A CRASH. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 41,379.

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