NHTSA Complaint #11051213 — 2002 FORD WINDSTAR

MY COMPLAINT INVOLVES A RECALL THAT WAS SAID TO HAVE BEEN COMPLETED AND CLOSED BUT UPON FURTHER FINDINGS SHOW THAT THE WORK WAS NEVER DONE. THIS INVOLVES THE RECALL: NHTSA REFERENCE #11V030000. I FILED A COMPLAINT WITH FORD MOTOR COMPANY THROUGH CERTIFIED MAIL ON JULY 26, 2017 AND WAS RECEIVED AND SIGNED FOR ON JULY 28, 2017. I HAVE NOT HEARD BACK FROM THE COMPANY SINCE I FILED THE COMPLAINT. I BOUGHT THIS VEHICLE IN OCT OF 2016 AND PUT IT IN STORAGE FOR THE WINTER. I DIDN'T DISCOVERY THE PROBLEM UNTIL I TOOK IT OUT OF STORAGE IN APRIL 2017. THAT IS WHEN I TOOK IT TO A LOCAL SERVICE GARAGE TO FIND OUT WHAT THE PROBLEM WAS. SUBSEQUENTLY, I LEARNED THAT THERE HAD BEEN A RECALL FOR THIS PROBLEM BACK IN 2011 AND SUPPOSEDLY, IT HAD BEEN FIXED BY A FORD MOTOR COMPANY DEALERSHIP - JACK MADDEN FORD IN NORWOOD, MASSACHUSETTS. I TOOK THE CAR TO A LOCAL FORD DEALERSHIP HERE IN MICHIGAN WHERE I RESIDE. AND UPON INSPECTION THEY DETERMINED THAT THE PROBLEM HAD NEVER BEEN FIXED. MY BOTTOM LINE IN ALL OF THIS IS THAT I WOULD LIKE TO HAVE THE VEHICLE FIXED BY FORD MOTOR COMPANY IN ACCORDANCE WITH THE RECALL. I HAVE UPLOAD AN ESTIMATE FOR THE REPAIR FROM MY LOCAL SERVICE GARAGE. I WOULD APPRECIATE A TIMELY RESPONSE WITH REGARD TO THIS COMPLAINT THANK-YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB