NHTSA Complaint #10876054 — 2002 FORD WINDSTAR

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10876054
Vehicle	2002 FORD WINDSTAR
Component	STEERING
Date of Incident	April 16, 2016
Date Filed	June 23, 2016
Mileage	89,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

VEHICLE CURRENTLY AT THE DEALERSHIP FOR MORE THAN TWO MONTHS AWAITING FROM FORD CUSTOMER RELATIONSHIP CENTER TO RESOLVE THE ISSUE AS THE DEALER WONT FIX THE CORRODED SUB FRAME INSTEAD THEY WANT THE CRC DEPT SEND THE PARTS TO THEM, ACCORDING TO CRC DEPT THEY ESCALATED THE ISSUE TO THE SECOND LEVEL BUT NO ACTION UNTIL NOW HAS BEEN TAKEN...I FEEL THAT THEY'RE IGNORING MY REQUEST OR HAS BEEN SITTING THERE WITHOUT TAKING ANY ACTION. WE ALMOST DIED ON THIS AS THE PASSENGER SIDE WHEEL FELL OFF..I'M TRYING MY LUCK IF YOU CAN HELP US TO RESOLVE THE ISSUE WITH THEM...THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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