NHTSA Complaint #11050962 — 2006 CHRYSLER PACIFICA

TOOK VEHICLE IN FOR EXHAUST REPAIR. WHEN HOISTED UP THE MECHANIC INFORMED ME OF ENGINE CRADLE ROT. HE SAID THE DRIP HOSE IS DRIPPING ONTO THE ENGINE CRADLE. CALLED CHRYSLER CUSTOME ASSISTANCE, THEY SENT ME TO ROSEVILLE CHRYSLER IN ROSEVILLE, MI FOR INSPECTION, UNDER CASE #32879012. SERVICE ADVISOR BRYAN COLLINS TOLD ME THE SAME THING ENGINE CRADLE ROT DUE TO DRIP HOSE DRIPPING ON ENGINE CRADLE. CHRYSLER CUSTOMER ASSISTANCE SAID NO RECALL ON VEHILCLE AND IT IS OUT OF WARRENTY. MY RESPONSIBILITY FOR REPAIR. I EXPLAINED THAT IT WAS AN ENGINERING DESIGN ERROR AND THE DRIP HOSE SHOULD HAVE BEEN LONG ENOUGH TO ROUTE IT PAST THE ENGINE CRADLE.