NHTSA Complaint #11048854 — 2016 FORD FIESTA STEERING

Complaint Details

ODI Number	11048854
Vehicle	2016 FORD FIESTA
Component	STEERING
Date of Incident	November 28, 2017
Date Filed	November 28, 2017
Mileage	9,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

NOW SECOND OCCURRANCE OF A PROBLEM WITH THE POWER STEERING. POWER ASSIST FAILS ON STARTUP WITH CAR STATIONARY AND IN MOTION. BOTH TIMES THE CAR HAD BEEN PARKED IN COLD WEATHER FOR A FEW HOURS. UNASSISTED STEERING IS VERY HIGH EFFORT AND RENDERS THE CAR ALMOST UNUSABLE. THE FIRST TIME THIS OCCURRED THE DASH WARNING LIGHT WAS ON; DEALER SERVICE FOLLOW-UP HAD THE CAR FOR FOUR DAYS BUT FAILED TO TRACE THE PROBLEM OR DOCUMENT THE FAILURE CODE. DURING LAST OCCURRENCE THE WARNING LIGHT DID NOT APPEAR. IN BOTH CASES STOPPING AND RE-STARTING THE VEHICLE CAUSED THE POWER STEERING TO FUNCTION PROPERLY AGAIN.

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