NHTSA Complaint #11048287 — 2013 CADILLAC XTS

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SLOWED DOWN ON ITS OWN AND THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ARMEN CADILLAC IN PLYMOUTH MEETING, PA, 610-272-5545, WHERE IT WAS DIAGNOSED, THE DEALER REPLACED THE BATTERY AND THE BATTERY CONTROL MODULE. THE FAILURE RECURRED FOUR MONTHS LATER AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE CONTACT REMINDED THE TECHNICIAN THAT THE BATTERY WAS REPLACED FOUR MONTHS AGO. THE TECHNICIAN INSISTED THAT THE BATTERY NEEDED TO BE REPLACED AGAIN. THE BATTERY WAS REPLACED AND THE FAILURE RECURRED AS SOON AS THE CONTACT DROVE BACK HOME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE FOLLOWED-UP WITH BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.