NHTSA Complaint #11048009 — 2016 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11048009
Vehicle	2016 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	November 22, 2016
Date Filed	November 22, 2017
Mileage	9,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN STATIONARY, THE TRUCK BACK PASSENGER SIDE DOOR DOES NOT ALWAYS CLOSE. THE DRIVER SIDE FRONT DOOR DOES NOT STAY OPEN WHEN ON A MINOR GRADE AND STATIONARY. THE DEALER TOOK THE VEHICLE TO A BODY SHOP TO ALIGN THE DOORS, AS THEY WERE OFF ALIGNMENT ABOUT 1/8-1/4". WHEN I COMPALINED THAT THE DRIVER SIDE DOOR WAS STILL MISALIGNED I WAS TOLD THAT "THESE ARE MASS PRODUCED AND THIS JUST HAPPENS". I RECENTLY RECEIVED A RECALL NOTICE ABOUT THE DOORS COMING OPEN WHILE DRIVING, NOT SHUTTING COMPLETELY, ETC. I CALLED FORD MOTOR CO AND TOLD THEM I'D ALREADY HAD THE DOOR ISSUES ADDRESSED ONCE. I WAS TOLD THAT I COULD MAKE ANOTHER APPOINTMENT WHEN THE CORRECT PARTS WERE DELIVERED TO MY DEALER. I ASKED IF A RENTAL CAR WOULD BE AUTHORIZED. THE ANSWER WAS NO. I ASKED IF I SHOULD DRIVE THE VEHICLE AND WAS TOLD THAT WAS MY CALL. SO, NO PARTS, NO FIX, POTENTIALLY DANGEROUS SITUATION, AND NO RECOURSE WITH FORD. ANY ADVICE?

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