NHTSA Complaint #11047896 — 2011 DODGE DURANGO

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED. UPON TURNING THE VEHICLE OFF AND ON, THE INDICATOR DID NOT ILLUMINATE AGAIN. THE DAY AFTER THE WARNING INDICATOR FLASHED, WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF THE DRIVEWAY, THE INSTRUMENT PANEL WARNING INDICATORS FLASHED, THE LIGHTS FLASHED, AND THERE WAS A LOSS OF POWER. THE VEHICLE WAS PARKED NEAR THE CONTACT'S RESIDENCE. UPON TURNING THE VEHICLE OFF, IT FAILED TO RESTART. THE CONTACT WAS NOT NOTIFIED, BUT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE DEALER (ALL AMERICAN CHRYSLER JEEP DODGE FIAT OF SAN ANGELO, 4310 SHERWOOD WAY, SAN ANGELO, TX 76901, (325) 284-3032) INDICATED THAT THEY WOULD SCHEDULE AN APPOINTMENT ON 11/27/17. THE DEALER STATED THAT THEY WOULD REPLACE THE ALTERNATOR ASSEMBLY WITH THE SAME PART, BUT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.