NHTSA Complaint #11047782 — 2008 JEEP WRANGLER

TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE WITHOUT WARNING. THE HORN SOUNDED AND THE COMPUTER SHORTED. THE KEY WAS ABLE TO BE REMOVED WITH THE VEHICLE STILL RUNNING AND HAD NOT TURNED OFF. THE VEHICLE WAS TOWED TO THE DEALER (SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF WINCHESTER, 1659 BERRYVILLE PIKE, WINCHESTER, VA 22603, (540) 667-5532) WHO STATED THAT THE PCM NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART AND THE FAILURE RECURRED. THE VEHICLE STALLED AT 60 MPH. THE KEY WAS REMOVED AND THE STATE TROOPER HAD TO DIRECT TRAFFIC BECAUSE OF THE FAILURE. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO INDICATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE HAD BEEN AT THE DEALER'S FOR MONTHS WITH NO SOLUTION. THE SERVICE CENTER MANAGER ESCALATED THE CONCERN TO THE MANUFACTURER. A CASE MANAGER WAS TO FOLLOW UP WITH THE CONTACT TO DETERMINE IF A SOLUTION WAS RECOMMENDED FROM THE MANUFACTURER. THE DEALER ALSO MENTIONED A WARRANTY, BUT DID NOT DISCLOSE IF THERE WOULD BE A REPAIR CONCERNING THE REMEDY. THE MANUFACTURER ISSUED AN ELECTRICAL RECALL FOR THE 2007 MODEL, BUT NOT THE 2008 MODEL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.