NHTSA Complaint #11047478 — 2016 CHRYSLER TOWN AND COUNTRY

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11047478
Vehicle	2016 CHRYSLER TOWN AND COUNTRY
Component	SERVICE BRAKES
Date of Incident	August 15, 2017
Date Filed	November 20, 2017
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

ON AUGUST 15, 2017, WHILE DRIVING UP A HIGHWAY INCLINE, THE VEHICLE LOST POWER, POWER STEERING AND POWER BRAKES. I WAS APPROACHING A STOP LIGHT ABOUT AN EIGTH MILE AWAY SO I ALLOWED THE VEHICLE TO COAST, FORCEABLY STEERING IT THROUGH A SLIGHT CURVE AND THEN BRAKING. WHEN I STOPPED, I PUT THE GEAR SELECTOR INTO PARK AND THEN RESTARTED THE VEHICLE. I CALLED MY LOCAL CHRYSLER DEALER THE NEXT MORNING. THEY STATED THAT BECAUSE THERE WAS NO "CHECK ENGINE" LIGHT AND UNLESS IT HAPPENED AGAIN WHILE THEY WERE DRIVING IT THEY WOULD BE UNABLE TO KNOW WHAT HAD OCCURRED OR WHAT WAS WRONG. THIS HAS NOT OCCURED AGAIN. THE VEHICLE WAS ABOUT 14 MONTHS OLD AT THE TIME AND HAD ROUGHLY 15,000 MILES ON IT.

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