NHTSA Complaint #11047391 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11047391
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	November 19, 2017
Date Filed	November 20, 2017
Mileage	400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WE WERE DRIVING HOME AT NIGHT AND STOPPED ON A RED LIGHT IN AN INTERSECTION ON A HIGHWAY. WHEN IT WAS 'GO' OUR PACIFICA 2018 (400 MILES ON IT) DID NOT RUN. LIGHT IS ON 'RUN', DIAL SHIFT ON DRIVE AND I DID NOT TURN OFF THE CAR. I STEPPED ON THE ACCELERATOR AGAIN BUT IT JUST WOULD NOT RUN. OTHER DRIVERS BEHIND ME STARTED HONKING AND I SIGNALED THEM TO GO AROUND ME. SO TURNED TO PARK AND TURNED OFF THE ENGINE. THEN TURNED BACK ON. STILL IT WOULD NOT RUN. FOR THE THIRD TIME I TURNED THE ENGINE COMPLETELY OFF, OPENED THE DOOR. THEN CLOSED THE DOOR AND REDID THE ENTIRE PROCESS. THIS TIME IT WORKED. TOOK US ABOUT 15 DISTRESSING SECONDS. I'M NOW SCARED DRIVING THIS THING WITH MY FAMILY WITH ME. I DONT WANT THIS TO HAPPEN AGAIN ESPECIALLY ON A BUSY HIGHWAY. JUST THE THOUGHT OF IT GIVES ME GOOSEBUMPS. I CALLED THE SALES GUY FIRST THIS MORNING AND WAS TOLD HE WILL SCHEDULE APPOINTMENT WITH THEIR SERVICE. JUST SURPRISED ME THIS NEVER HAPPENED TO OUR PREVIOUS CARS - TOYOTA, HONDA AND NISSAN ESPECIALLY SUCH A BRAND NEW CAR! CHRYSLER, IF YOU ARE READING THIS, PLEASE DON'T LIVE IN FANTASYLAND THAT YOUR VEHICLES ARE OK. ADMIT IT AND HELP OWNERS LIKE US. OTHERWISE, YOU HAVE TO BUYBACK OUR VEHICLE. *JS

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