NHTSA Complaint #11046545 — 2016 FORD TRANSIT CONNECT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11046545
Vehicle 2016 FORD TRANSIT CONNECT
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 65,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

I OWN A 2016 FORD TRANSIT CONNECT WITH TOW PACKAGE ASSEMBLED IN VALENCIA, SPAIN. THERE IS A RECALL 17S34 ISSUED BY FORD ON OCT. 25, 2017 REGARDING FORD TRANSIT VEHICLES ASSEMBLED IN KANSAS CITY EQUIPPED WITH TOW MODULES. THE ISSUE IS WATER ENTERING THE ELECTRICAL SYSTEM THRU THE TOW MODUEL AND SHORTING OUT THE SYSTEM. MY VEHICLE IS CURRENTLY IN THE SHOP BECAUSE THE IGNITION HAS COME APART AND IT IS GOING TO COST ME MORE THAT 800.00 TO FIX. MY PROBLEMS STARTED ABOUT TWO WEEKS AGE THE RADIO WENT OUT ALONG WITH THE BACKUP CAMERA AND SCREEN, I CHECKED THE FUSES SEEMED FINE PUT THEM BACK ALL OK. A DAY LATER VEHICLE BEGAN TO MAKE A LOT OF NOISE COMING FROM THE DASH BOARD THIS TIME THE BATTERY WENT DEAD, I CHARGED THE BATTERY, CHECKED THE FUSES, THE BATTERY STILL KEPT GOING DEAD. EVERY TIME I TURNED THE VEHICLE OFF THE BATTERY WENT DEAD AFTER 3 OR 4 TIMES OF THIS THE IGNITION STOPED WORKING ALL TOGETHER. I THEN HAD THE VEHICLE TOWED TO MY LOCAL DEALERSHIP WHERE THEY PUT IN A NEW BATTERY AND RAN A DIAGNOSTIC CHECK TO FIND OUT THE IGNITION HAD COME APART AND HAD TO BE REPLACED AT A COST OF $800. I AM CONCERNED THAT WATER IS GETTING INTO MY ELECTRICAL SYSTEM AND I AM GOING TO HAVE MORE PROBLEMS IN THE FUTURE IF THIS TOW MODULES ISN'T FIXED. THE FORD RECALL STATES: WATER INTRUSION INTO THE MODULE MAY RESULT IN RAPID FLASHING OF TURN SIGNALS, LOSS OF INSTRUMENT CLUSTER DISPLAY, LOSS OF HEAT AND AIR CONDITIONING CONTROLS, AND LOSS OF MULTIMEDIA INCLUDING RADIO, SCREENS AND SYNC. WIRING CORROSION FROM PROLONGED WATER INTRUSION COULD ALSO RESULT IN AN ELECTRICAL SHORT TO THE GROUND, WHICH COULD CAUSE SEAT BELT PRETENSIONER DEPLOYMENT, A BURNING SMELL AND/OR INCREASED RISK OF FIRE, INCLUDING WHEN THE VEHICLE IS PARKED AND THE IGNITION IS OFF. I FEEL STRONGLY THAT MY VEHICLE IS EXPERIENCING MANY OF THE SAME ISSUES IN THIS RECALL AND SHOULD POSSIBLE BE INCLUDED IN THE RECALL 17S34

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