NHTSA Complaint #11533696 — 2016 FORD TRANSIT CONNECT

The contact owns a 2016 Ford Transit Connect. The contact stated while an employee was driving 55 MPH, the vehicle decelerated unintendedly. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact stated on July 14, 2023, while the same employee was driving the vehicle and was releasing the brake pedal, the vehicle started losing motive power and slowed unintendedly. The contact stated no warning light was illuminated. The employee continued driving to the independent mechanic and was informed that the brake rotors, brake pads, and the front driver’s side and the rear passenger’s side calipers needed to be replaced. The vehicle was repaired however, the mechanic then stated that the Hydraulic Control Unit (HCU) pump was faulty. Upon investigation, the mechanic associated the failure with NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electrical System) however, the VIN was not included. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the Hydraulic Control Unit (HCU) pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.