NHTSA Complaint #11046140 — 2013 CADILLAC SRX ELECTRICAL SYSTEM

Complaint Details

ODI Number	11046140
Vehicle	2013 CADILLAC SRX
Component	ELECTRICAL SYSTEM
Date of Incident	September 16, 2017
Date Filed	November 14, 2017
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

CADILLAC CUE TOUCHSCREEN IS INOPERABLE. VEHICLE HAS 31,000 MILES. I PURCHASED THE VEHICLE NEW. VEHICLE IS OUT OF WARRANTY BUT ACCORDING TO WEB SEARCHES, THIS IS A COMMON PROBLEM WITH THE CUE. THE TOUCHSCREEN IS NON-RESPONSIVE TO TOUCH INTERFACE FOR VARIOUS AUTOMOTIVE SYSTEMS WHICH COULD BE A SAFETY HAZARD. SUCH AS DEFOGGING OR DEFROSTING THE WINDSHIELD. SYSTEMS SUCH AS NAVIGATION, INTERIOR CLIMATE CONTROL, MEDIA CONTROLS, BLUETOOTH CONTROLS, AND OTHER ELECTRONIC CONTROLS. THE DEALERSHIP SAYS IT IS OUT OF THEIR CONTROL. I DO NOT WANT TO PAY $2500 (CADILLAC QUOTE) TO REPAIR SOMETHING THAT APPEARS TO BE A COMMON FAILURE ITEM FOR THE YEAR MODEL.

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