NHTSA Complaint #11045984 — 2012 FORD MUSTANG

OVER THE PAST COUPLE OF WEEKS, THE AUTOMATIC TRANSMISSION HAS HAD A MIND OF ITS OWN. IT HAS DOWNSHIFTED INTO FIRST GEAR ON ITS OWN FROM DIFFERENT GEARS, IT HAS STAYED LOCKED IN GEAR ON SEVERAL GEARS AND IT HAS STAYED IN A HIGH GEAR WHILE STOPPED, SO IT IS VERY SLOW LEAVING A LIGHT. THIS HAPPENS INTERMITTENTLY, BUT IT HAS HAPPENED APPROXIMATELY 6 TIMES OVER THE PAST COUPLE OF WEEKS. NO TROUBLE CODES OR LIGHTS (MIL OR WRENCH) HAVE BEEN THROWN OR LIT UP DURING THE INCIDENTS. THE CAR SEEMS TO RIGHT ITSELF AFTER A FEW MINUTES. HAPPENS MOSTLY WHEN THE CAR HAS BEEN SITTING FOR A LONG PERIOD AND IS COLD. TOOK THE CAR TO GLENN FORD IN NICHOLASVILLE, KY AND EXPLAINED WHAT THE VEHICLE WAS DOING AND IF IT WAS RELATED TO THE RECALL THAT THEY PERFORMED (16N02/16S19) ON THE CAR BACK IN FEB 2017. THEY BRUSHED IT OFF AND SAID IT WOULD BE $110 TO LOOK AT THE CAR. WE SAID FINE. THEY HAVE HELD THE CAR FOR 6 DAYS AND SAID THEY DROVE IT AT LEAST 36 MILES AND "NOTHING HAPPENED". THEY SAID THERE ARE NO DTC/FAULT CODES, SO THE CAR IS PERFECTLY FINE. THEY SAID THEY WILL NOT PERFORM THE MOLDED LEADFRAME REPAIR OF THE RECALL BECAUSE THERE ARE NO FAULT CODES. I CALLED FORD CUSTOMER SERVICE COMPLAINING OF THE SITUATION BECAUSE THE INFO ON THE NOTICE SAYS EITHER A FAULT CODE SHOWS UP OR THE CUSTOMER "REPORTS AN INTERMITTENT UNINTENDED DOWNSHIFT INTO FIRST GEAR". WELL, THAT IS EXACTLY WHAT WE REPORTED BEFORE WE EVEN REALIZED ANYTHING ABOUT THE LEADFRAME PART OF THE RECALL. BOTH THE DEALERSHIP AND FORD HAVE REFUSED TO FIX THE VEHICLE UNLESS THERE IS A DEFAULT CODE/DTC SHOWING. THEY WANT US TO DRIVE THE CAR UNTIL A FAULT CODE SHOWS (THUS POSSIBLY ENDANGERING OUR LIVES) AND THEN THEY WILL LOOK AT IT AGAIN. DOESN'T MEAN FIX IT, JUST LOOK AT IT AGAIN FOR ANOTHER $110. THIS IS COMPLETELY OUT OF LINE. FORD WON'T EVEN FIX IT UNDER THEIR OWN RECALL INSTRUCTIONS!!!! AND THE CAR QUALIFIES!