NHTSA Complaint #11045928 — 2008 NISSAN VERSA

TAKATA RECALL. WE HAVE A NISSAN VERSA 2008 AND WE RECEIVED 2 LETTERS ABOUT THE TAKATA RECALL. WE JUST MOVED TO NEW JERSEY ABOUT 3 MONTHS AGO. MY BOYFRIEND DANIIL WENT TO THE NISSAN DEALERSHIP IN EDISON AND THEY REFUSED HIM A RENTAL CAR BECAUSE HE IS NOT 21 YEARS OLD. WE ARE 20. I THOUGHT THAT'S NOT POSSIBLE, IT'S A BIG SAFETY ISSUE, THEY CAN'T JUST REFUSE IT BECAUSE WE'RE NOT 21. WHAT DOES AGE HAVE TO DO WITH OUR SAFETY? THE FOLLOWING MORNING, ME AND MY BOYFRIEND DROVE TO THE ROUTE 33 NISSAN IN HAMILTON, NJ. A LADY NAMED MCKAYLA DID THE PAPERWORK FOR US, EVERYTHING WAS SET AND THEN SHE SAID "OH WAIT YOU'RE NOT 21 YET, I CAN'T LOAN YOU A CAR." SHE SAID TO CALL THE SERVICE ASSIST LINE TO FURTHER ASSIST US. SO WE CALLED THE LINE, AND TURNS OUT THE GUY THAT WE WERE SUPPOSED TO TALK TO DOESN'T WORK ON THE WEEKENDS. SO IF THE AIRBAGS WOULD'VE WENT OFF DURING THE WEEKEND AND WE DIED, THEN WHAT? I CALLED MCKAYLA ON MONDAY AND SHE TOLD US IF WE COULD FIND A COMPANY THAT WOULD RENT US THE CAR, NISSAN WOULD PAY FOR IT. SO I CALLED HERTZ IN NEW YORK SINCE THEIR LEGAL AGE TO RENT A CAR IS 18, AND THEY AGREED TO RENT US A CAR BUT NISSAN REFUSED TO PAY FOR IT SINCE IT WAS OUT OF STATE. IF NISSAN SCREWED UP WITH THESE RECALLS, THEY NEED TO TAKE RESPONSIBILITY FOR THEIR ACTIONS AND PAY THE NECESSARY FOR THE INCONVENIENCE. WE WENT BACK TO THE ROUTE 33 NISSAN DEALERSHIP AND WENT TO THE SUPERVISOR'S OFFICE TO SPEAK TO HIM. HE SAID THERE'S NOTHING HE CAN DO FOR US BECAUSE WE'RE NOT 21. LAST TIME I CHECKED, YOU DIDN'T HAVE TO BE 21 TO OWN A NISSAN. LAST TIME I CHECKED, THERE WAS NOWHERE IN THE PAPERWORK WHEN BUYING A NISSAN THAT STATES: "IN THE CASE OF A RECALL, IF YOU'RE NOT 21 AND OVER YOU WILL BE LEASED A LOANER CAR TILL WE FIX YOUR CAR" SO THEN WHY IS THIS SUCH AN ISSUE? I'M SO SCARED THAT ON OUR WAY TO WORK OR ON OUR WAY HOME THE AIR BAGS WILL GO OFF AND WE WILL DIE.