NHTSA Complaint #11476042 — 2008 NISSAN VERSA

I park the Nissa Versa and I smell an over heating odor a lightly dense smoke appears over the hood. A thought comes to mind, “I just went to Jiffy Lube last week.” Suddenly two people are running towards yelling, “Fire, get out of the car.” I couldn’t believe it I was at a loss for words I couldn’t move until they literally opened the door. I started recording it. It’s insane I loved that car, it was payed off and it still looked nice. -it gets worse They tow the car to North Shore Towing. I report it to my insurance and the appraiser that attempted to see the car was not allowed access because I didn’t sign a release form so I go to the towing place and sign the release form. The appraiser goes for the second time and is refused entrance. Weeks went by so I call the insurance which informs me of the previous two failed entries to North Shore Towing. I ask the staff male on the phone why he didn’t allow the insurance agent entry to inspect vehicle I had signed the release form. The staff male literally laughs at me on over the phone. You want to know what component? Inspection? And today my friend mentions his car has been recalled and light bulb went on and here I am asking for your help. I have videos witnesses Also I have proof that of the signed document to release the car to insurance agent