NHTSA Complaint #11045917 — 2015 RAM 5500

TL* THE CONTACT OWNS A 2015 RAM 5500. UPON INSPECTION, THE CONTACT NOTICED COOLANT LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE-SANFORD (750 TOWNE CENTER BLVD, SANFORD, FL), BUT A LEAK COULD NOT BE FOUND. AFTERWARDS, THE LOW COOLANT INDICATOR ILLUMINATED. THE CONTACT CHECKED THE ENGINE COMPARTMENT AND NOTICED THAT COOLANT SPEWED OUT ONTO THE UNDERCARRIAGE AND ELECTRICAL WIRING. THE LOCAL DEALER (BREWBAKER DODGE CHRYSLER JEEP RAM OF PRATTVILLE, 2209 COBBS FORD RD, PRATTVILLE, AL) DIAGNOSED THAT THE WATER PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ORLANDO DODGE CHRYSLER JEEP RAM (4101 W COLONIAL DR, ORLANDO, FL) WHERE IT WAS INITIALLY DIAGNOSED AS MUDDY WATER ON THE MOTOR. THE FAILURE BECAME MORE SEVERE AFTER ONE WEEK. THE VEHICLE WAS RETURNED TO ORLANDO DODGE CHRYSLER JEEP RAM AND THE WATER PUMP WAS REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ORLANDO DODGE CHRYSLER JEEP RAM CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS REFERRED BACK TO THE DEALER. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.