NHTSA Complaint #11045535 — 2014 DODGE DURANGO UNKNOWN OR OTHER

Complaint Details

ODI Number	11045535
Vehicle	2014 DODGE DURANGO
Component	UNKNOWN OR OTHER
Date of Incident	November 11, 2017
Date Filed	November 13, 2017
Mileage	84,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE ON A ROAD TRIP IN COLD WEATHER, MY CAR'S MAIN CONTROL CENTER SCREEN BLACKED OUT. IT HAD THE PHRASE "PLEASE INSERT UPDATED USB". I GOOGLED THIS ISSUE. MANY PEOPLE SAID THEY HAD A USB STICK TO PUT IN AND IT WORKED. I BOUGHT MY CAR NEW AND IT DID NOT COME WITH A STICK. I TOOK THE CAR TO THE DEALERSHIP TO GET AN UPDATE. THEY SAID IT WOULD BE $45. INSTEAD THEY ARE TELLING ME IT DIDN'T WORK AND I NEED A WHOLE NEW RADIO AT $335 PLUS INSTALL. SO BECAUSE OF A RADIO UPDATE MY DAY TRIP WAS RUINED, BECAUSE MY HEAT AND AIR WAS NOT WORKING! AFTER GOOGLING THIS ISSUE IT SEEMS TO BE A HUGE PROBLEM WITH DODGE/JEEPS. WHY ARE THEY NOT TAKING CARE OF THIS ISSUE WITHOUT THE EXPENSE GOING ONTO THE CUSTOMER?!!!

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