NHTSA Complaint #11546116 — 2014 DODGE DURANGO SEATS

Complaint Details

ODI Number	11546116
Vehicle	2014 DODGE DURANGO
Component	SEATS
Date of Incident	September 22, 2023
Date Filed	September 22, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn’t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.

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