NHTSA Complaint #11045221 — 2009 TOYOTA SIENNA

TIRES issue reported to NHTSA

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Complaint Details

ODI Number	11045221
Vehicle	2009 TOYOTA SIENNA
Component	TIRES
Date of Incident	November 3, 2017
Date Filed	November 10, 2017
Mileage	217,664 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

HAD FIRESTONE AUTO CARE INSTALL 4 BRAND NEW TIRES ON VEHICLE AT 9AM ON 11/3/17. THAT AFTERNOON WHILE TRAVELING ON INTERSTATE LEFT FRONT TIRE BLEW OUT. TOOK VEHICLE TO FIRESTONE NO INDICATION THAT VEHICLE HAD HIT SOMETHING AND NO PUNCTURES IN TIRE. FIRESTONE REPLACED THE TIRE. ON 11/717 WHILE TRAVELING ON LOCAL ROAD THE LEFT REAR TIRE SUDDENLY LOST ALL AIR AND WENT FLAT. ONCE AGAIN NO INDICATION THAT THE VEHICLE HIT ANYTHING AND NO PUNCTURES IN TIRE. I DEMANDED A FULL REFUND FROM FIRESTONE WHICH THEY AGREED TO PROVIDE. I TOOK THE VEHICLE ELSEWHERE AND HAD TIRES REPLACED WITH A DIFFERENT BRAND.

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