NHTSA Complaint #11044382 — 2017 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11044382
Vehicle	2017 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	September 4, 2017
Date Filed	November 7, 2017
Mileage	7 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??

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