NHTSA Complaint #11042619 — 2017 CHRYSLER PACIFICA

MY WIFE WAS DRIVING HOME FROM WORK AND SLOWING DOWN TO APPROACH A RED LIGHT. AS SHE WAS SLOWING, THE VEHICLE EXPERIENCED TOTAL SYSTEMS FAILURE. THE TOUCH SCREEN DISPLAY BECAME SCRAMBLED, STEERING WAS UNRESPONSIVE AND THE VEHICLE SLOWED TO A STOP. MY WIFE WAS UNABLE TO ACCELERATE, SHIFT GEARS OR TURN THE VEHICLE OFF. THREE POLICE OFFICERS PUSHED THE VAN INTO A NEARBY PARKING LOT. DURING THIS TIME NO ONE WAS ABLE TO TURN THE VEHICLE OFF OR SHIFT GEARS. FINALLY, THE CAR ESSENTIALLY REBOOTED ITSELF AND ALL SYSTEMS SEEMED TO RETURN TO NORMAL. THE CAR WAS TOWED TO THE DEALERSHIP ON 10-27-17, 12 DAYS AFTER PURCHASE WITH APPROXIMATELY 400 MILES. THE CAR HAS BEEN AT THE DEALERSHIP FOR 6 DAYS NOW AND NO PROBLEMS HAVE BEEN FOUND. THEY HAVE NOT BEEN ABLE TO RECREATE THE PROBLEM AND NO ERROR CODES WERE FOUND. THIS MEANS THE CAR HAS NOW BEEN IN THE SHOP FOR 1/3 OF THE TIME THAT HAS PASSED SINCE WE FIRST DROVE OFF THE LOT. THIS FAILURE IS DISTURBINGLY SIMILAR TO NUMEROUS OTHER COMPLAINTS THAT HAVE BEEN FILED. THANK GOODNESS MY WIFE WAS SLOWING DOWN WHEN THIS HAPPENED OR IT COULD HAVE CAUSED A SERIOUS ACCIDENT AND EVEN DEATH. I REFUSE TO ALLOW MY WIFE OR CHILDREN BACK IN THIS VEHICLE WITH SOMETHING SO CATASTROPHIC HAPPENING AFTER SO FEW MILES. I HAVE OPENED A CASE WITH CHRYSLER AND WAITING FOR THEM TO GET BACK TO ME. I HOPE A FORMAL INVESTIGATION IS STARTED SOON AND CHRYSLER ACKNOWLEDGES THE ISSUE TO PROTECT THE SAFETY OF EVERYONE.