NHTSA Complaint #11041969 — 2015 JEEP WRANGLER

I BOUGHT MY JEEP USED WITH APPROX. 22,000 MILES ON IT ON JANUARY 1,2017. I HAD BEGAN SMELLING BURNING FROM UNDER THE JEEP. WITH A OIL CHANGE THE MAN STATED THAT IT WAS LEAKING FROM THE FRONT AND REAR AXIL ASSEMBLY. I CALLED THE DEALER AND EXPLAINED THE PROBLEM AND MADE A APPOINTMENT. I HAD APPROX. 35000 MILES ON THE JEEP. I WAS TOLD AFTER PICKING UP MY JEEP BY THE DEALERSHIP THAT THE LEAKS WERE FIXED. IN ABOUT A 2 WEEKS I COULD STILL SMELL BURNING. I THOUGHT IT MAY BE RESIDUAL FROM BEING FIXED. THE CHECK ENGINE LIGHT CAME ON AND I CALLED TO MAKE APPOINTMENT. I HAD CHECKED THE TIRE PRESSURE AND THE TIRES FOR ANY ISSUES. I TOLD SERVICE THAT THE JEEP BECAME ROUGHER TO DRIVE AND HARDER TO STEER, 2 WEEKS AFTER THAT I WAS DRIVING ON THE INTERSTATE, HIT A BUMP AND THE STEERING WHEEL BEGAN TO POUND & SHAKE UNCONTROLLABLY. IT FELT LIKE THE FRONT TIRES WERE SHAKING BACK AND FORTH FAST. I ALMOST LOST CONTROL OF THE JEEP. I PULLED OVER ( 4 LANES OF TRAFFIC) TO THE SIDE TO ASSESS THE ISSUE. THE TIRES WERE INTACT WITH NO VISIBLE ISSUES. WHEN I STARTED BACK UP THE WHEELS WERE NO LONGER DOING THE WOBBLING. I DID READ AND FOUND "THE "DEATH WOBBLE" IS A CREATIVE TERM COINED BY JEEP OWNERS THAT DESCRIBES A SITUATION WHEN THE FRONT AXLE BEGINS VIOLENTLY OSCILLATING, CAUSING THE CAR TO SHAKE (OR WOBBLE) IN A MANNER WHICH MAKES THE VEHICLE HARD TO CONTROL". I DROVE TO THE DEALERSHIP AND EXPLAINED THE ISSUE AND TOLD THE SERVICE DEPARTMENT WORKER IT WAS UNSAFE TO DRIVE AND IT NEEDED FIXED. I DO HAVE EXTENDED WARRANTY. I WAS TOLD THAT THEY COULD NOT FIX IT AND IT WOULD TAKE 2 TO 3 WEEKS BEFORE I COULD GET A APPOINTMENT. I WAS VERY UPSET KNOWING IT WAS NOT SAFE BUT HAD NO CHOICE TO MAKE THE EARLIEST APPOINTMENT 2 WEEKS OUT. I WAS TOLD I COULD GET A RENTAL CAR, I STATED I WAS NOT PAYING FOR A RENTAL WHEN MY JEEP IS UNSAFE TO DRIVE AND THEY WILL NOT FIX IT SOONER. MILEAGE WAS 37,753