NHTSA Complaint #11041327 — 2012 JEEP LIBERTY

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DICK HANNAH DODGE (3517 NE AUTO MALL DR, VANCOUVER, WA 98662 (360) 944-3276) WHERE IT WAS DIAGNOSED WITH A DEFECTIVE ORC MODULE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 13V282000 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT STATED THAT THE RECALL REMEDY STATED THAT THE DEALER WOULD FLASH THE TOTALLY INTEGRATED POWER MODULE (TIPM) OR REPLACE THE MODULE. THE CONTACT STATED THAT THE DEALER FLASHED THE TIPM; HOWEVER, SINCE THE REMEDY FAILED, THE MANUFACTURER AND DEALER NEEDED TO REPLACE THE MODULE PER THE RECALL REMEDY. THE DEALER STATED THAT THE MANUFACTURER WOULD ONLY PAY FOR FLASHING THE TIPM. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 105,000.