NHTSA Complaint #11040502 — 2017 CHRYSLER PACIFICA

MY WIFE WAS DRIVING THE CAR IN STOP AND GO TRAFFIC ON THE HIGHWAY WHEN IT STALLED OUT. SHE LOST ALL POWER STEERING AND POWER BRAKING. SHE HAD TO STOP THE CAR COMPLETELY AND PUT IT IN PARK BEFORE BEING ABLE TO RESTART. THE PROBLEM KEPT RECURRING AND SHE WAS ONLY ABLE TO GO A SHORT DISTANCE EACH TIME. LUCKILY SHE WAS ABLE TO NURSE THE CAR OFF THE HIGHWAY AND ONTO A SIDE STREET TO PARK IT. I WENT BACK TO THE CAR THE FOLLOWING WEEK AFTER IT WAS PARKED AND HAD THE SAME PROBLEM ONLY IT SEEMED EVEN WORSE. I WOULD START THE CAR, IT WOULD DRIVE ONLY A FEW FEET AND SHUT DOWN COMPLETELY. THIS HAPPENED REPEATEDLY (MAYBE 5 TIMES) UNTIL I DECIDED TO PARK IT AND CALL CHRYSLER. CALLED CHRYSLER AND THEY SAID IT HAD TO BE TOWED TO THE NEAREST DEALER. IT WAS PICKED UP ABOUT 3 HOURS LATER. THEY CALLED ME ABOUT 3 DAYS LATER AND TOLD ME THAT THE GAS TANK HAD BEEN OVERFILLED AND IT CAUSED SOMETHING TO MALFUNCTION. THIS SEEMS VERY HARD TO BELIEVE WOULD BE THE CAUSE OF SUCH A CATASTROPHIC FAILURE. THEY SAID THEY NEEDED TO REPLACE THE FUEL TANK. ABOUT 2 WEEKS LATER, THEY HAD REPLACED THE FUEL TANK, CANISTER, VALVE, FUEL COVER AND FUEL MODULE. I PICKED THE CAR UP AND HAD NO INCIDENTS DRIVING HOME. THAT SAID, I AM SCARED TO DRIVE THIS CAR OR PUT MY FAMILY IN THIS CAR - PARTICULARLY ON THE HIGHWAY. I WANT CHRYSLER TO BUY THIS CAR BACK FROM ME. I DON?T WANT TO BE SCARED DRIVING IT EVERY DAY...UPDATED 11/07/17 *BF UPDATED 11/13/2017*JS UPDATED 8/30/18*JB