NHTSA Complaint #11040086 — 2013 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11040086
Vehicle 2013 VOLKSWAGEN JETTA
Component ENGINE
Date of Incident
Date Filed
Mileage 50,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I PURCHASED MY 2013 JETTA ON END JUNE 2017 FOR 47 K MILES FROM HAYWARD CERTIFIED USED VEHICLE DEALERSHIP IN CALIFORNIA. COUPLE MONTHS AFTER THE PURCHASE, MY CAR START TO SHOW PROBLEMS WITH CAR STALLING. IT HAS BEEN FOUR TIME IN LESS THAN ONE MONTH TIME WHERE THE CAR COMPLETELY SHUT DOWN WHILE DRIVING FOR NO REASON. . THE FIRST TIME I WAS DRIVING ON THE FRONTAGE OF I-35 SOUTH, ON 50 MPH, IT SHUT DOWN OUT OF BLUE, I WAS LUCKILY ENOUGH TO BE ABLE TO PULL OVER AND PARK ON THE GRASS, I HAD TO TURN THE CAR OFF AND RETRY THE CAR AGAIN AND IT WORKED FINE. THE SECOND TIME I WAS DRIVING ON THE WEST WILLIAM CANNON DR ON WAY TO HOME, IT SHUT DOWN FOR NO REASON AGAIN ON 45 MPH, AGAIN I WAS CAPABLE TO PULL OVER, SHUT DOWN AND RESTART AGAIN, DID NOT WORK FOR 10 MINUTES THEN I TRIED AGAIN THEN IT WORKED. THIRD TIME I WAS ON WAY TO MY FRIEND HOME, AT THE STOPLIGHT I WAS PLANNING ON TAKE A LEFT TURN ON MY WAY TO LITTLE TEXAS LANE, AND IT SHUT DOWN FOR NO REASON, I HAD TO REACT FAST AND HOPING THAT IT WOULD START AGAIN IN ORDER TO NOT CAUSE TRAFFIC, IT WORKED FINE AGAIN. THE FOURTH TIME I WAS DRIVING 70 MPH ON HIGHWAY OF I35 SOUTH, IT SUDDENLY SHUT DOWN AGAIN AND I HAD TO BE VERY CAREFUL TO SLOWLY PULL OVER TO THE SIDE WITH NO POWER IN THE ENGINE AND LUCKILY THERE WAS NOT MUCH OF CARS AT THAT TIME. I WAS VERY LUCKY, BECAUSE I COULD EASILY BEING IN AN ACCIDENT. I HAVE CONTACTED THE DEALERSHIP IN AUSTIN WHERE I WAS LOCATED AT THAT TIME, THEY COULD NOT FIND ANYTHING. IT IS FRUSTRATED BECAUSE I DO NOT KNOW WHAT TO DO AND I NEED TO RETURN TO CALIFORNIA AND I DO NOT FEEL SAFE DRIVING WITH THIS CAR AT ALL BECAUSE OF MY SAFETY.

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