NHTSA Complaint #11039228 — 2011 CHRYSLER 300

MY CAR STOPPED ON ME, HAD A MECHANIC LOOK AT IT AND WAS TOLD MY ALTERNATOR WENT OUT,. WHEN HE WENT TO LOOK UP MY PART IT SHOWED IT BEING RECALLED, SO HE CALLED CHRYSLER AND WAS TOLD MY PART WAS ON BACK ORDER AND THEY DIDN'T HAVE ETA ON IT. SO THEY FOUND THE PART AND COULD DO THE REPAIR, BUT SUGGESTED I CALL CHRYSLER AGAIN TO SEE WHAT MY OPTIONS WERE BEFORE THEY DID THE WORK. SO CALLED MY LOCAL CHRYSLER DEALERSHIP AND WAS TOLD I PAY FOR A TOW AND HAVE MY CAR TOWED TO THEM, THEY COULD DO A TEMPORARY REPAIR, WHICH I WOULD ALSO HAVE TO PAY FOR A RENTAL, BUT I STILL WOULD HAVE TO BRING MY CAR BACK WHEN THE ACTUAL PART COMES. THEY DIDN'T HAVE AN OPTION FOR ME TO HAVE MY CAR REPAIRED SOME WHERE ELSE THAN BE REIMBURSE. SO I CALLED CHRYSLER CUSTOMER SERVICE LINE AND SPOKE WITH A REP EXPLAINED MY SITUATION AND WAS TOLD TO GO AHEAD AND HAVE THE OTHER PLACE REPAIR MY CAR AND I WOULD HAVE TO SUBMIT MY RECEIPT FOR REVIEW TO GET REIMBURSE.