NHTSA Complaint #11039187 — 2013 FORD C-MAX

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT HEARD AN ABNORMAL GRINDING NOISE IN THE GEARS OF THE VEHICLE. THE CONTACT INFORMED SONORA FORD (13254 MONO WAY, SONORA, CA 95370; 209-532-5593), BUT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SHOULDER OF THE BRIDGE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO VERACOM FORD (790 SAN MATEO DRIVE, SAN MATEO, CA 94401; 650-340-7199) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 13370483. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.