NHTSA Complaint #11035928 — 2008 CHEVROLET SUBURBAN

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO MANASSAS CHEVROLET (8000 SUDLEY RD, MANASSAS, VA 20109 (703) 596-3031) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED REPLACEMENT. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO LUCK CHEVROLET (516 S WASHINGTON HWY, ASHLAND, VA 23005 (804) 368-6473) WHERE IT WAS DIAGNOSED THAT THE NUMBER ONE AND SEVEN SPARK PLUGS WERE COVERED WITH OIL GUNK. THE SPARK PLUGS WERE REPLACED. THE DEALER ALSO STATED THAT THE MOTOR IN THE VEHICLE WAS BURNING OIL AND CONTINUOUSLY CAUSED THE NUMBER ONE AND 7 SPARK PLUGS TO FAIL. THE CONTACT STATED THAT THE FAILURE WOULD RECUR EVERY 3-4 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.