NHTSA Complaint #11035695 — 2016 FORD EXPLORER

BURNING HAIR SMELL IN CABIN OF VEHICLE. NOTICE IT DURING BREAK IN INFORMED SERVICE ADVISER OF SMELL WHEN I TOOK THE VEHICLE IN FOR THE FIRST SERVICE. TAKEN BACK SEVERAL TIMES OVER THE LAST TWO YEARS WITCH RESULTS IN THE ODOR BEING WORST NOW THAN FIRST NOTICED. FORD HAS REPLACED THE AIR VENT LOCATED BETWEEN THE HOOD AND THE WINDSHIELD. THEY HAVE REPLACED BODY PANELS AND SEALED OPENING IN THE REAR OF THE VEHICLE. THE LAST REPAIR WAS TO REPLACE THE ENTIRE EXHAUST SYSTEM. DURING A TRIP TO FLORIDA AFTER THE EXHAUST REPLACEMENT WE WERE ABOUT 100 MILES FROM HOME DRIVING 70+ MPH ON I-10. WHEN MY WIFE COMPLAINED OF HER HEART POUNDING, FEELING NAUSEOUS AND PASSED OUT FOR A MOMENT. I NOTICED THAT I HAD A HEADACHE ALSO AND I IMMEDIATELY ROLLED THE WINDOW DOWN. WITHIN A FEW MINUTES MY WIFE FELT BETTER SO I DID NOT CONTINUE TO THE NEAREST HOSPITAL AS SHE HAD ASKED. WE DROVE WITH THE WINDOWS OPEN FOR THE REST OF OUR 525 MILE TRIP AND DROVE HOME WITH THEM DOWN FOR ANOTHER 525 MILE. SINCE RETURNING I HAVE WRITTEN A SECOND LETTER TO FORD EXPLAINING OUR COMPLAINT. NEED TO HAVE THE PROBLEM RESOLVED. MY WIFE HAS HEART ISSUES, TAKES BLOOD THINNERS AND MAY HAVE BEEN MORE SUSCEPTIBLE TO THE CARBON-MONOXIDE THAN I. SHE IS SCARED TO DRIVE THE VEHICLE VERY MUCH AND WE CAN NOT AFFORD TO PURCHASE ANOTHER ONE BECAUSE WE COULD NOT SELL THIS ONE WITH IT'S PROBLEMS.