NHTSA Complaint #11035429 — 2011 SUBARU OUTBACK

FOR THE LAST FEW WEEKS, CAR HAS DROPPED RPMS AT HARD STOPS. IT WOULD JERK LIKE COMING TO A FULL STOP IN A MANUAL TRANSMISSION CAR WITHOUT PRESSING THE CLUTCH. MY CAR IS AN AUTOMATIC WITH A CVT. THEN IT STARTED JUST STALLING OUT AT HARD STOPS OR TURNS WITH SIGNIFICANT DECREASED SPEED. THAT IS NOT SAFE. IT HAS BEEN VERY SCARY. MY MECHANIC CONNECTED MY CAR TO THE COMPUTER AND NO CODES MATCHED THE PROBLEM. THEN I STARTED DOING RESEARCH ONLINE AND SAW SO MANY OTHERS HAVE HAD THE SAME PROBLEM. THAT TOOK ME TO A SERVICE BULLETIN PUT OUT BY SUBARU IN JULY 2017 FOR THIS VERY CVT PROBLEM CAUSED BY A FAULTY TORQUE CONVERTER. I HAVE THAT SERVICE BULLETIN BUT NOWHERE ON THERE DOES IT DESCRIBE THESE SYMPTOMS SO I NEVER WOULD HAVE KNOWN THIS WAS THE SAME ISSUE. I TOOK MY CAR TO THE DEALER AND WAS TOLD IT WOULD BE COVERED BY THE EXTENDED WARRANTY ON THE SERVICE BULLETIN. HOURS LATER I WAS TOLD IT WOULD COST ME $1500 IN A PARTS AND $1060 IN LABOR (PLUS TAX). SUBARU IS NOT COVERING THIS CLEARLY DANGEROUS PROBLEM. I CAN'T DRIVE MY CAR WITHOUT FEAR. I MAINTAIN MY CAR AND AM VERY CAREFUL WITH IT. SUBARU PROFESSES TO BE ABOUT SAFETY AND TAKING CARE OF CUSTOMERS. THIS IS NOT RIGHT.