NHTSA Complaint #11035337 — 2015 VOLKSWAGEN JETTA

ON 10/18/17 WENT TO TIRES PLUS FOR A WHEEL ALIGNMENT AND FOUND OUT THAT ALL 4 TIRES WERE DEFECTIVE. THEY WERE CONTINENTAL TIRES, BELT HAD SEPARATED ON ALL 4 TIRES. THE SIZE WERE 225/45/17. AND THE CAR WAS A 2015 VW JETTA WITH 19K ON TIRES. CALLED CONTINENTAL TIRES WHILE AT TIRES PLUS AND WAS TOLD THEY DON'T DEAL WITH THE CONSUMER. CALLED VW GUNTHER IN COCONUT CREEK, FL AND THEY DON'T WARRANTY TIES ON CAR WHETHER NEW OR USED CARS. ON 10/19/17 CALLED VW AMERICA, WHO GOT IN CONTACT WITH CONTINENTAL TIRES. CONTINENTAL TIRES SAID THERE WAS A 72 MONTH WARRANTY ON TIRES. ALL I HAD TO DO WAS GET 4 NEW CONTINENTAL TIRES PUT ON MY CAR, TAKE BACK AND SHIP AT MY EXPENSE THE OLD TIRES; (4) AND THERE IS NO GUARANTEE IF CONTINENTAL TIRES FEELS THAT THE TIRES WERE DEFECTIVE IN MY FAVOR, CONTINENTAL TIRES WOULD PRO RATE MY TIRES AT THE TIME THE CAR WAS BUILT IN THE FACTORY, WHEN THESE TIRES WERE INSTALLED AND GIVE ME A CREDIT AT WHAT VW FACTORY PAID FOR THE TIRES. CONTINENTAL TIRES WILL NOT TAKE THE WORD OF TIRES PLUS AS THEY ARE A AUTHORIZE DEALER FOR THERE TIRES.