NHTSA Complaint #11034712 — 2003 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11034712
Vehicle	2003 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	October 13, 2017
Date Filed	October 19, 2017
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 30 MPH, A LOUD POP WAS HEARD AND THE STEERING WHEEL BECAME EXTREMELY LOOSE. THE CONTACT STATED THAT THE VEHICLE SWERVED TO THE RIGHT AND THE DRIVER WAS ABLE TO STOP THE VEHICLE ON THE SIDE OF THE ROADWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO OURISMAN FORD & LINCOLN OF ALEXANDRIA (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS UNAVAILABLE.

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