NHTSA Complaint #11034442 — 2016 DODGE CARAVAN

WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.