NHTSA Complaint #11034441 — 2011 SUBARU OUTBACK

ON JUNE 9TH, 2017: WAS PULLING INTO A PARKING SPACE IN CHURCH PARKING LOT AT 11 AM IN THE MORNING. IT WAS A CLEAR DAY. AS I EASED INTO THE SPACE, I TOOK MY FOOT OFF THE BRAKE, AND INSTEAD OF COASTING INTO THE PARKING SPACE, THE CAR SUDDENLY SURGED FORWARD (MY FOOT WAS NOT ON THE ACCELERATOR AT ALL). THERE WAS NOTHING I COULD DO!! CAR LUNGED FORWARD, JUMPED THE PARKING CURB AND HIT THE TREE THAT WAS IN THE MEDIAN. THERE WAS MAJOR DAMAGE TO THE FRONT END ($7500). AFTER REPAIR, THE DEALER AND SUBARU CORPORATE TESTED OUT THE CAR AND COULD FIND NO ERRORS IN THE CODE RESULTS BUT DID NOTE THAT THERE WERE DOUBLE FLOOR MATS ON THE DRIVER'S SIDE (ONE CARPET AND ONE RUBBER). THEY THINK THIS MIGHT HAVE CONTRIBUTED TO THE PROBLEM AND THEY RECOMMEND THAT ONLY ONE FLOOR MAT BE IN PLACE. OF NOTE IS THE FACT THAT THE CAR CAME WITH THE TWO FLOOR MATS INSTALLED. WE DID NOT ADD AN EXTRA ONE.