NHTSA Complaint #11034254 — 2013 FORD EXPLORER

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A STRONG ODOR COMING FROM THE AIR CONDITIONING VENT. THE FAILURE OCCURRED WITHOUT WARNING. THE ODOR CAUSED THE CONTACT TO HAVE HEAD PRESSURE, DIZZINESS, EYES SORES, EYE PAIN, AND INABILITY TO SLEEP. THE VEHICLE WAS TAKEN TO THE DEALER (TED BRITT FORD FAIRFAX, 11165 FAIRFAX BLVD, FAIRFAX, VA 22030) WHERE IT WAS CLEANED, BUT THE CONTACT DID NOT KNOW WHAT WAS REPAIRED. THE CONTACT FELT THAT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. EVEN AFTER THE VEHICLE WAS CLEANED, THE CONTACT EXPERIENCED THE SAME FAILURE AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.