NHTSA Complaint #11034107 — 2015 MITSUBISHI OUTLANDER

TL* THE CONTACT OWNS A 2015 MITSUBISHI OUTLANDER. WHILE DRIVING 55 MPH IN THE RAIN, THE VEHICLE INADVERTENTLY SWERVED TO THE SHOULDER LANE. THE REAR DRIVER SIDE COLLIDED WITH THE GUARDRAIL, THE VEHICLE SWERVED BACK INTO THE TRAVEL LANE, AND THEN BACK TO THE SHOULDER LANE WHERE THE FRONT DRIVER SIDE COLLIDED WITH THE GUARDRAIL. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE DRIVER'S AND PASSENGER'S SEAT BELTS WERE LATCHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER SUSTAINED INJURIES TO THE LEFT ARM AS THE WINDOW WAS OPEN AND HER ARM WAS CUT BY THE GUARDRAIL. THE CONTACT ALSO SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FRONT SEAT PASSENGER SUSTAINED BACK AND HEAD INJURIES AS HIS HEAD STRUCK THE DASHBOARD. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND THEN TOWED TO AN AUTO GARAGE BY THE INSURANCE COMPANY. WHILE AT THE AUTO GARAGE, THE VEHICLE WAS UNABLE TO BE INSPECTED DUE TO THE AMOUNT OF BLOOD INSIDE THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO ANOTHER REPAIR FACILITY TO HAVE THE BLOOD CLEANED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR INDEPENDENT MECHANIC TO DETERMINE WHY THE AIR BAGS FAILED TO DEPLOY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.