NHTSA Complaint #11033886 — 2009 LEXUS RX350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11033886
Vehicle	2009 LEXUS RX350
Component	STEERING
Date of Incident	July 16, 2015
Date Filed	October 16, 2017
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I TOOK MY RX350 FOR REGULAR SERVICE AND ASKED FOR THE STEERING TO BE CHECKED SINCE IT MADE NOISE AND DID NOT FEEL SECURE WHEN MAKING HARD OR SHARP TURNS AND WHEN PARKING IN TIGHT SPOTS. I WAS INFORMED THAT MY RACK & PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND IT COULD BE HAZARDOUS IF NOT ADDRESSED. IT NEEDED TO BE REPLACED. THE LEXUS ESTIMATE WAS $2000! GIVEN THE AGE, I HAD LESS THAN 80K MOSTLY LOCAL AND HIGHWAY MILES ON THE SUV. WHEN I RESEARCHED COST ESTIMATES I FOUND THAT THIS WAS A COMMON OCCURRENCE. I BELIEVE LEXUS SHOULD ACCEPT RESPONSIBILITY AND RECALL THESE VEHICLES AND REIMBURSE THE OWNERS WHO HAD TO PAY OUT OF POCKET! AFTER I SAVED UP TO PAY FOR THE REPAIR THE COST WAS $2058.11!

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