NHTSA Complaint #11033383 — 2016 FORD EXPLORER

2016 FORD EXPLORER XLT WAS GREAT UNTIL I HIT 17,680 MILES. TRANSMISSION WENT INTO "LIMP MODE" AND WOULD NOT ACCELERATE. ENGINE/WRENCH LIGHT APPEARED ON THE DASH AND I BASICALLY CRAWLED TO THE DEALERSHIP. VERY SCARY WHEN STOPPED, PUT THE PEDAL TO FLOOR AND WOULD BARELY MOVE. AFTER A FEW DAYS AT THE DEALERSHIP, THEY SAID IT APPEARED TO BE THE CLUTCH AND THEY REPLACED IT. GOT IT BACK AND TWO DAYS LATER, IT DID IT AGAIN. DROVE BACK TO DEALERSHIP AND THEY HAD IT FOR A DAY, BUT COULDN'T GET IT TO DO IT, SO I GOT IT BACK. TWO DAYS LATER, IT HAPPENED ONCE AGAIN. DEALERSHIP SAID IF IT HAPPENED AGAIN, DRIVE IT RIGHT TO THE DEALERSHIP AND DON'T TURN IT OFF. A TECH WENT FOR A RIDE WITH ME AND WAS ABLE TO SEE WHAT WAS HAPPENING. WHEN WERE DRIVING BACK, LIGHTS ON DASH WENT OFF AND THE CAR DROVE FINE. THE TECH SAID NOT TO WORRY, THEY'D BE ABLE TO GET A CODE EVEN THOUGH THE LIGHTS ON THE DASH WENT OFF. SO I'M ON MY 3RD RENTAL AND WAITING TO HEAR WHAT WILL BE DONE. LUCKILY I LEASED MY EXPLORER AND EVERYTHING IS COVERED UNDER WARRANTY. MY ADVICE IS STAY FAR AWAY FROM ANY FORD PRODUCT WITH THIS TRANSMISSION! IT'S DANGEROUS AND COMPLETELY UNRELIABLE.