NHTSA Complaint #11033121 — 2007 TOYOTA COROLLA

TL* THE CONTACT OWNS A 2007 TOYOTA COROLLA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 10V384000 (ENGINE AND ENGINE COOLING) AND 15V285000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BAY RIDGE TOYOTA (6401 6TH AVE, BROOKLYN, NY) WAS CONTACTED, BUT WAS UNABLE TO PERFORM THE REPAIR. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ECU WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO PLAZA TOYOTA (2721 NOSTRAND AVE, BROOKLYN, NY) WHERE IT WAS CONFIRMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 10V384000 (ENGINE AND ENGINE COOLING); HOWEVER, THEY REFUSED TO PERFORM THE REPAIR FREE OF CHARGE BECAUSE THE PREVIOUS DEALER DOCUMENTED THAT THE RECALL REPAIR WAS COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 89,074.