NHTSA Complaint #11032788 — 2014 DODGE CHALLENGER

TL* THE CONTACT OWNS A 2014 DODGE CHALLENGER. WHILE DRIVING 55 MPH, THE HEADLIGHTS DIMMED AND THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED THREE WEEKS PRIOR. THE VEHICLE WAS TAKEN TO BREEDEN DODGE CHRYSLER JEEP RAM (5900 US-71 BUS, FORT SMITH, AR 72908 (479) 646-4731) FOR THE CHECK ENGINE INDICATOR WARNING AND DIAGNOSED THAT THE OTC SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED AND WAS INFORMED THAT THE VEHICLE WOULD BE FINE FOR A FEW WEEKS. THE VEHICLE WAS TOWED TO BREEDEN DODGE CHRYSLER JEEP RAM (5900 US-71 BUS, FORT SMITH, AR 72908 (479) 646-4731) WHERE IT WAS DIAGNOSED WITH A FAULTY BATTERY. THE CONTACT WAS LATER INFORMED THAT A PROPER DIAGNOSIS COULD NOT BE PERFORMED UNTIL THE BATTERY WAS REPLACED. THE CONTACT STATED THAT THE TECHNICIAN INFORMED HER THAT SHE WOULD NEED TO BRING THEM A BATTERY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 63,000.