NHTSA Complaint #11032628 — 2011 MAZDA MAZDA2

BACK IN APRIL I WAS SENT A NOTIFICATION THAT THERE WAS A RECALL ON THE SEAT HEIGHT ADJUSTMENT AND THE PARTS WILL BE AVAILABLE IN JUNE. I DIDN'T GET A LETTER UNTIL THE FIRST WEEKEND OF OCTOBER AND SCHEDULED AN APPOINTMENT AS SOON AS I COULD WHICH WAS A WEEK LATER ON OCTOBER 9TH. WHEN I GOT THERE I WAS TOLD THE WAIT WILL BE AT LEAST 1 1/2 HRS MAYBE MORE. I WISH I WAS TOLD THAT NOT 1 HR MAYBE MORE AS STATED IN THE LETTER. AFTER AN 1 HR OF WAITING WAS TOLD THEY COULDN'T DO IT BECAUSE THEY DID NOT GET ALL THE PARTS IN YET AND THAT IT SHOULD BE IN THE NEXT DAY. REALLY? I HAD SET UP AN APPOINTMENT A WEEK AGO AND THEY COULDN'T TELL ME THIS BEFORE WASTING MY TIME. NOW I CAN'T GO BACK BECAUSE OF MY SCHEDULE AND NEED MY CAR. I DON'T HAVE THE TIME FOR SOMEONE ELSE TO DRIVE ME AROUND. I HAVE HAD PROBLEMS WITH THIS SPECIFIC LOCATION AND NO LONGER GO THERE FAR SERVICES BUT DID FOR THIS BECAUSE IT IS THE ONLY MAZDA DEALERSHIP I CAN GET TO. JEFF HAAS MAZDA 11222 KATY FREEWAY HOUSTON, TX 77043 I DON'T KNOW WHAT TO DO NOW BECAUSE I DON'T WANT TO GO BACK THERE.