NHTSA Complaint #11032332 — 2015 FORD TAURUS

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11032332
Vehicle 2015 FORD TAURUS
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 80,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I PURCHASED A 2015 FORD TAURUS WITH 34,000 MILES ON IT THE BEGINNING OF OCTOBER 2015. ABOUT A MONTH AGO I HAD A PROBLEM WITH THE VEHICLE STALLING OUT AND THEN NOT STARTING. I SPOKE TO SOMEONE AT THE LOCAL FORD DEALERSHIP AND WAS TOLD TO RESET THE FUEL PUMP RELAY. AFTER DOING THAT THE CAR CRANKED FINE. I DID ONLINE RESEARCH OF THE VEHICLE AND DISCOVERED THAT THE 2013 TO 2015 FUEL PUMP RELAY ON MANY OF THE SAME VEHICLES HAVE BEEN RECALLED. I SEARCHED MY VIN NUMBER AND FOUND THAT MY PARTICULAR VEHICLE WAS NOT A PART OF THE RECALL. IN MY RESEARCH I ALSO FOUND OUT THAT THIS PARTICULAR PART SHUTS OFF THE FUEL SUPPLY IN THE EVENT OF AN ACCIDENT TO PREVENT FIRE OR EXPLOSION. AND ALSO THAT USUALLY THIS PART LASTS THROUGHOUT THE LIFETIME OF A VEHICLE UNLESS IT IS FAULTY. TWO DAYS AGO THE CAR STALLED AND AGAIN WILL NOT CRANK I TRIED TO RESET THE FUEL PUMP RELAY AGAIN BUT IT WILL STILL NOT GREA TO PREVENT FIRE OR EXPLOSION. AND ALSO THAT USUALLY THIS PART LASTS THROUGHOUT THE LIFETIME OF A VEHICLE UNLESS IT IS FAULTY. TWO DAYS AGO THE CAR STALLED AND AGAIN WILL NOT CRANK I TRIED TO RESET THE FUEL PUMP RELAY AGAIN BUT IT WILL STILL NOT CRANK. I HAVE BEEN TOLD BY A FORD MECHANIC THAT IT IS A FAULTY FUEL PUMP RELAY. I CONTACTED FORD AGAIN TO QUESTION IF THIS PART SHOULD HAVE BEEN MADE PART OF THE RECALLED BECAUSE THIS VEHICLE WAS BUILT DURING THE SAME TIME THAT THE RECALLED RELAYS WERE USED. I WAS TOLD BY FORD CUSTOMER SERVICE THAT THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION AND THE ENGINEERING DEPARTMENT OF FORD NEED TO BE CONTACTED TO FURTHER HELP ME IN THIS MATTER TO DETERMINE IF THIS PART SHOULD HAVE IN FACT BEEN ADDED TO THE RECALL LIST. THANK YOU FOR YOUR TIME AND ATTENTION.

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