NHTSA Complaint #11032285 — 2013 VOLKSWAGEN CC ELECTRICAL SYSTEM

Complaint Details

ODI Number	11032285
Vehicle	2013 VOLKSWAGEN CC
Component	ELECTRICAL SYSTEM
Date of Incident	October 6, 2017
Date Filed	October 8, 2017
Mileage	34,479 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

MY CAR HAS 34,495 MILES. I GOT A BACKUP LIGHT OUT MSG ON THE DASH, TRIED TO CHANGE THE BULB BUT WOULD NOT STAY IN BRACKET. THEN I GOT A PARKING LIGHT OUT MSG. NOW MY TRUCK OPENS WHEN I START THE CAR AND WILL NOT LOCK UNLESS THE ENGINE IS OFF. READ ISSUES ON WIRING HARNESS. CALLED THE DEALER AND GOT NO SENSE OF KNOWLEDGE ON THE ISSUE. SERVICE DEPARTMENT TRANSFERRED ME TO PARTS. I WAS TOLD THE HARNESS IS $121 AND MUST BE ORDERED. I INFORMED THEM I WANTED THE DEALER TO MAKE REPAIR SO PARTS TRANSFERRED ME BACK TO SERVICE WHERE I GOT VOICE MAIL. NO REPLY RECEIVED FROM MESSAGE LEFT WITH SERVICE. THIS MUST BE A DESIGN FLAW, IT SHOULD BE SIMPLE TO WRAP THE WIRES IN A PLASTIC SHIELD.

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