NHTSA Complaint #11032176 — 2016 FORD EXPLORER

STRONG FOUL ODOR IS COMING OUT OF THE EXHAUST. WE BOUGHT THIS VEHICLE BRAND NEW, THE DEALER HAVE TRIED MULTIPLE TIMES TO FIND THE CAUSE OF THE ISSUE AND TRY TO FIX IT, STILL NOT RESOLVED. DEALER TOLD US TO FILE A CLAIM TO FORD, WE DID, FORD STATED THAT THE CAR SHOULD BE REPAIRED BY THE DEALER AND THAT THERE ARE CONFIDENTIAL PROCESSES THAT NEEDS TO BE DONE BEFORE WE WOULD KNOW WHAT IS THE NEXT STEP. THE CLAIMS ASSOCIATE OF FORD STATED THAT SHE CANNOT TELL US THE PROCESS FOR ONLY FORD AND FORD DEALER EMPLOYEES ARE ALLOWED TO KNOW THE PROCESS. THE SAID ODOR IS VERY STRONG THAT IT GIVES US CHEST PAINS, HEADACHE AND NAUSEA. ONE OF MY KIDS DOES HAVE A SEVERE ALLERGY AND MY OTHER KID IS A SPECIAL NEED CHILD, WE WOULD NEED TO DRIVE THE CAR WITH WINDOWS DOWN IN ORDER FOR US TO USE THE CAR. THE DEALER IS DOING A BAND-AID OF DEODORIZING THE CAR FOR THEY ARE WAITING FOR THE FORD HOTLINE TELL THEM WHAT CAN BE DONE.