NHTSA Complaint #11032161 — 2014 FORD C-MAX

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11032161
Vehicle	2014 FORD C-MAX
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	October 4, 2017
Date Filed	October 7, 2017
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY FOBS WON'T WORK UNLESS THE CAR IS TURNED ON. ALARM BUTTON ON THE FOB MAKES THE CAR SOUND LIKE A FLUTTERING NOISE, BUT NO REAL ALARM. THE DEALER IS GOING TO KEEP IT MORE AND CHECK IT OUT MORE. STILL HAS THE MESSAGE ABOUT CONSERVING BATTERY ON THE SCREEN. THEY HADN'T FOUND WHAT CAUSED THE BATTERY CODES AND NOW MORE THINGS AREN'T WORKING.

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