NHTSA Complaint #11032138 — 2016 FORD EXPLORER

I PURCHASED A 2016 FORD EXPLORER 5 MONTHS AGO. THE CAR HAD 38K MILES WHEN PURCHASED AND NOW HAS 42K MILES. LATELY I HAVE HAD ISSUES WITH THE STEERING WHEN IN CURVES THE STEERING WHEEL LOCKS AND GETS VERY STIFF AND YOU HAVE TO FIGHT IT TO GET THE WHEEL STRAIGHTENED OUT TO KEEP FROM WRECKING. I TOOK THE CAR TO THE LOCAL FORD DEALER WHO STATED THAT THE RACK AND PINION NEEDS REPLACED COSTING $1900.00. FORD STATED THAT WOULD NOT BE COVERED UNDER MY EXSISTING WARRANTY. I CONTACTED FORD REFERENCE THE ISSUE AND THEY STATED THEY WOULD OPEN A CASE AND HELP WITH COST. I RECENTLY HEARD BACK FROM FORD AND THEY STATED THAT THEY WOULD NOT HELP WITH THE ISSUE EVEN THOUGH IT IS A SERIOUS SAFETY ISSUE. WHEN THE CAR IS STOPPED IT DOES NOT HAVE THIS ISSUE BUT ONCE YOU ARE MOVING IS WHEN THE STEERING LOCKS. THE VEHICLE IS ONLY 6K MILES OVER BUMPER TO BUMPER WARRANTY AND STILL UNDER POWER TRAIN BUT FORD SAYS THAT THEY ARE NOT GOING TO HELP FIX THIS ISSUE.