NHTSA Complaint #11032132 — 2016 CHRYSLER PACIFICA ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11032132
Vehicle	2016 CHRYSLER PACIFICA
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	October 6, 2017
Date Filed	October 6, 2017
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

CAR SHUTS OFF WHILE DRIVING. WARNINGS TO PUT THE CAR IN PARK AND ELECTRONIC STABILITY ISSUES MAY POP UP. THE ENGINE MAKES A WEIRD NOISE AND THE CAR WILL OFTEN NOT SHIFT TO PARK TO RESTART. THIS HAS OCCURRED THREE SEPARATE OCCASIONS FOR ME. EACH TIME I WAS LUCKILY DRIVING SLOWLY PRIOR TO A TURN. I HAVE BROUGHT THE CAR TO THE DEALER EACH TIME. THEY HAVE TRIED REPLACING THE SHIFTER, UPDATED THE COMPUTER SYSTEM AND CLEARED ERROR CODES. NOTHING WORKS. THIS IS A HUGE SAFETY ISSUE FOR OUR FAMILY AND THEY JUST KEEP RETURNING THE CAR TO ME.

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