NHTSA Complaint #11032099 — 2007 TOYOTA PRIUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11032099
Vehicle	2007 TOYOTA PRIUS
Component	ELECTRICAL SYSTEM
Date of Incident	February 5, 2016
Date Filed	October 6, 2017
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

OUR CAR WAS STATIONARY ALL 3 TIMES THE INSTRUMENT CLUSTER WENT OUT, WHERE WE COULD NOT SEE WHAT GEAR WE WERE IN, THE SPEEDOMETER, ODOMETER OR FUEL GAUGE. ONE TIME, EVEN THOUGH WE PUSHED THE POWER BUTTON, THE CAR WOULD NOT TURN OFF. TOYOTA ADVISED THEY ISSUED A WARRANTY ENHANCEMENT, AFTER A TECHNICAL SERVICES BULLETIN WAS ISSUED, BUT WE DID NOT RECEIVE THE NOTICE. WE FEEL THE NHTSA SHOULD HAVE MADE THEM ISSUE A RECALL AS THIS IS NOT SAFE. TOYOTA TOLD US WE ARE PAST THE 9 YEAR ENHANCEMENT SO THEY ARE REFUSING TO PAY FOR THE REPAIR. ALTHOUGH WE HAVE NOT EXPERIENCED IT, WE WERE TOLD OTHERS HAVE BEEN IN A SITUATION WHERE THE CAR CONKED OUT ON THE INTERSTATE WHEN THEY WERE GOING 65 MPH. WE HOPE NHTSA WILL MAKE TOYOTA ISSUE A RECALL ON THIS DANGEROUS PROBLEM.

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